Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags attached

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

HOW TO START A RETURN

To start a return, please contact us at:

Email: jason@elitebagsandshoes.shop

Once your return request is approved, we will provide instructions on how and where to send your package.

RETURN SHIPPING ADDRESS

Elite Bags & Shoes
Returns Department
4304 Route 176
Crystal Lake, IL 60014
United States

Items sent back without first requesting a return will not be accepted.

DAMAGES AND ISSUES

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and work to make it right as quickly as possible.

NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care items (beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items

  • Gift cards

If you have questions about your specific item, please contact us before placing a return request.

EXCHANGES

The fastest way to get the item you want is to:

  1. Return the original item

  2. Once the return is approved, place a separate order for the new item

EUROPEAN UNION 14-DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To be eligible:

  • The item must be unused and in original condition

  • Tags and original packaging must be included

  • Proof of purchase is required

REFUNDS

We will notify you once we receive and inspect your return and inform you whether the refund has been approved.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time is typically up to 10 business days

Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

jason@elitebagsandshoes.shop